Free agent tools and performance reports, one click away
Agent Desk brings free browser tools for customer support agents together with Power BI performance reports. Time a call, take structured notes, spell an email address clearly or check the numbers, all from one sidebar.
Free to use, with no account or install. What you type stays on your device.
Jump straight to a tool
The free tools
Seven small tools that run in your browser: a timer, a calculator, notes with templates, a phrase bank, a phonetic speller, a text formatter and a callback time zone converter. Open them from the sidebar and start using them straight away.
Open the Free ToolsThe Power BI report
Performance dashboards built in Power BI and embedded in the portal, so you can check results without leaving the page. Pick a report from the Dashboards section of the sidebar.
Open Power BI ReportWhat each tool does
Every tool has a short walkthrough with a screenshot, step-by-step instructions and tips. Choose How it works to read it, or Open to use the tool right away.
- Call ScratchpadTake notes with Standard, Callback and Escalation templates, then copy or download them.How it worksOpen
- AHT TimerTime a call against your target and see when you are getting close.How it worksOpen
- AHT CalculatorWork out handle time for one call, or the average across a whole shift.How it worksOpen
- Phrase BankClick-to-copy wording for openings, empathy, holds, verification and closings.How it worksOpen
- NATO Phonetic ChartSpell names, emails and codes clearly with the NATO alphabet.How it worksOpen
- Text FormatterFix capitalization, extra spaces and line breaks in seconds.How it worksOpen
- Callback Time ZonesConvert a callback time across ten time zones and check business hours.How it worksOpen
New here? Read the step-by-step guide
See how each tool works, what is saved on your device, how the Power BI reports open and what to do if something does not load.
Who is behind Agent Desk
Agent Desk is built and maintained by [Your name], who works in contact center operations and reporting. The tools started as small helpers for agents on the floor and are shared here for anyone who supports customers for a living.